Privacy & Cookie Notice

Carters Steam Fair Privacy Notice

Last updated: 19th April 2019

In line with the requirements of the General Data Protection Regulations (GDPR) we are providing advice on how we use your information that we have stored through our databases and membership information records.

1. Keeping the information we hold up to date

It’s important that you let us know if there are any changes to your situation, contact or personal details. This is so that we can manage and protect your information, and communicate with you safely and quickly (for example, if we had to cancel an event you had booked on).

Please let us know straight away if your details change. We will contact you using the most recent address, email or phone number you’ve given us. If you don’t tell us promptly about a change in your details, you may not receive information that could be important – or it could fall into the wrong hands.

2. How we use your information

We may use any information you give us about yourself and others to:

  • Prevent and detect crime
  • Develop, test and improve our products and services
  • Conduct market research and product analysis
  • Provide you with marketing material when we have your permission to do so
  • Run events and promotional activities

We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning your membership to anyone not connected with Carters Steam Fair, unless:

  • You ask us to reveal the information, or we have your permission to do so
  • We are required or permitted to do so by law
  • It is required by law enforcement, fraud prevention or credit reference agencies
  • There is a duty to the public to reveal the information, eg to other government bodies, tax authorities or regulatory bodies

From time to time we may change the way we use customer information. Where we believe that our contacts may not reasonably expect such a change we will let you know by email.

If you do not object to the change within 60 days of us letting you know, we will consider you to have agreed to that change.

We would like to keep you up to date with information about Carters Steam Fair activities, products and services which we think might interest you.

If you do not want to receive this information, you can contact us using the details at the end of this document. You can also unsubscribe on our mailing lists and e-bulletins.

3. If you need to know more

Customer information may be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures.

If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.

Please write to:
The Data Protection Officer,
Carters Steam Fair, Brayshaw Yard, Grove Park, White Waltham SL6 3JF

Please sign your request and include your full name and address.

There may be a small charge for this service – if so, we will make this clear.

If you need to contact us for any further information, please don’t hesitate to get in touch: [email protected]

Carters Steam Fair Cookie Notice

Last updated: 22nd May 2019

The Carters Steam Fair website and emails may use cookies to collect anonymous data to administer the website. Cookies are very small text files that may be stored on your computer or mobile device when you visit a website or enable images or click on a link in an email.

These technologies enable you to navigate between web pages efficiently and to complete online application forms or surveys.
In emails (using Mailchimp) they help us to understand whether you have opened the email and how you have interacted with it.

What is a cookie?

This site uses cookies. Cookies are small text files that a website saves on to your device, enabling the site to remember your actions and preferences over a period of time. Typically cookies are used to either store user preferences, or to provide anonymised tracking data to third party applications such as Google Analytics.

How does Carters Steam Fair use cookies?

Improving our website

We use cookies to track and measure how many users visit our website, and how often they return. This anonymous data helps us to determine how to improve our website and is collected using a web analytics tool called Google Analytics.

We also enable functionality using cookies. This includes:

  • The consent pop for new website visitors by Cookie Consent
  • Website security by Wordfence

What cookies do we use?

This website uses the following cookies:

How can you manage cookies?

Most internet browsers provide settings to allow you to prevent your computer from accepting cookies from websites. Be aware that doing so may prevent the features of this website, and other websites, from working properly.

Typically, these settings are located in the options or preferences menu in your chosen browser. The following links may be useful in locating and using these settings:

Turn off anonymous Google Analytics cookies

You can install a Google Analytics browser plug in to prevent websites from sending information about your visit to Google Analytics. More information about this can be found here.

Coronavirus update

Following the latest advice from the UK government and Public Health England, we are reviewing our upcoming 2020 tour dates. We’re very disappointed that we can’t bring the fun of the fair to you all but we hope to see you soon in 2020 when things settle down.

We will be monitoring the situation and we will update you weekly on our social media, or as soon as the situation changes. You can also find the latest information about our 2020 tour in our blog post which we will keep updated.

Thanks for all your patience while we work through these unpredictable times.

Joby, Georgina and the Carters Team.