Terms & Conditions

Your Commitment To Us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Carters Entertainment Ltd and yourself.

No contract exists between you and Carters Entertainment Ltd for the sale of any items until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Online booking and tokens

About our online deals:

Online deal bookings are designed to be used for the day you have booked. They help us monitor visitor numbers at the fair. Please make every effort possible to attend on the day you have booked for.

If extenuating circumstances mean you are unable to attend the fair on the day you had booked for, we may be able to honour your deal and allow your tokens and free rides to be used on a different day. This is at the manager’s discretion and is based on visitor numbers and capacity for the day you are switching to. You will need to email [email protected] to verify that you can redeem your booking on another day. Changing your booking day may mean that the fair is busier and in this instance we may ask visitors to wait outside the ride enclosure during busy times.

Your order confirmation and collecting tokens

When you pre-order ride tokens for any of our events you will receive an order confirmation number followed by an email confirmation with an e-barcode.  This second email can take up to 10 minutes to arrive. If you haven’t received this after 15 minutes: please check your spam/junk folders. You can still collect your tokens with your order number or name even if you have not received the email. If you do not have an order number or e-barcode but can see that money has left your account, please email us on [email protected]

Token sales terms and conditions

  • Tokens cost £3 per token and can be bought in bundles to get extra value.
  • Tokens are non-refundable and cannot be exchanged or used as part payment for goods or refreshments.
  • Tokens can be used throughout the season at different events – they don’t expire.
  • Once purchased, tokens may not be used in conjunction with any other offer. No token may be resold.
  • Tokens are only valid on rides and side-stalls. Catering and other attractions accept cash and cards.
  • You can buy tokens from the token booth throughout your visit or from the token machines around the fair. Tokens bought at the fair will not include free ride passes.
  • The free rides offered with the online token bundles will not be available when purchasing tokens at the fair.
  • Free ride tickets can be used on any ride, but can’t be used to play sidestall games or to purchase food.
  • Local resident offers eg Advantage Card, Bath Discovery Card cannot be used with our online offers.
  • All prices shown include VAT

Entry and visitor experience

  • We reserve the right to refuse entry to late arrivals.
  • Please note height or age restrictions are in place on all rides.
  • Rides are subject to availability and may vary by location. You can check which rides are coming to each location by following us on our Facebook page or on the rides page of our website.
  • The management reserves the right to refuse service to any person or persons they believe are behaving in an inappropriate, aggressive, threatening or abusive manner.
  • Customers agree to adhere/abide by UK government guidelines and legislation/laws that are in place at time of booking and onsite on day of event, details of which can be found on the gov.uk website

General Terms

The information contained on our website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are considered necessary.

Social Media Competitions

At selected times and locations, we may give away free rides or a prize on social media. Winners from these competitions are selected at random using an online random comment picker tool. The winners are then notified by a reply to their comment on the social media post and will be asked to message us to confirm their acceptance. The prize must be claimed and used at the location it was offered for. It cannot be passed on to anyone else or exchanged for any other product

VIP Vouchers

This voucher cannot be used in conjunction with any other offer – i.e. you can’t combine it with an online offer. When used it gives you a maximum of four free rides when you spend £10 or more in one single transaction. (It does not give you four free rides for every £10 spend, i.e. if you spend £20 you do not get 8 free rides) This voucher must only be used by the person it was issued to, it cannot be passed onto anyone else.

Free Pick N Mix Offer

To qualify for free pick n mix you must spend over £30 on books, posters or other merchandise. Pick n mix is available while stocks last and is not available with token purchases. This offer cannot be used in conjunction with any other offer. This offer is not refundable, returnable or exchangeable.

Online Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet.

Prices

The description and price of tokens you order will be shown on the Carters Entertainment Ltd website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes with there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tokens.

Prices are correct at time of going to press and are subject to change without notification. The management reserves the right to alter, withdraw or change the price of any advertised attraction or facility without prior notice.

We accept most major credit and debit cards in partnership with our payment gateway.
Tokens are non-refundable and non-transferrable, and have no cash value.

Limitation of Liability

Carters Entertainment Ltd total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Carters Entertainment Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Tokens purchased for Carters Steam Fair are only valid for the session and day you have booked for unless operational circumstances change due to maintenance, cancellation of fair or other operational difficulties. We reserve the right to offer alternative tokens in case of cancellation of fair.

The refunding of any token due to circumstances arising from any dispute for whatever reason cannot be made at the Carters Steam Fair token booth. All refund requests must be made in writing to [email protected] within 7 days of the purchase of your tokens. We reserve the right to offer alternative days, sites or times where operational variations have changed due to maintenance or other operational difficulties.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Cancellations

No refunds can be given for non-operational rides, electrical power cuts, whether related cancellations or any situation beyond our control.

Workshop Courses Terms

Courses are booked on a first-come first-served basis. You must have filled in the booking form and paid the complete fee in order to be booked on a course. We require a minimum of 10 people to make the course viable – if the course is under-subscribed, we will offer you a place on another course or refund your money in full at our discretion.

Workshop Courses Transfer Policy

If you can no longer attend a course date, you can nominate another person to attend the same course date in your place. This can be done up until 14 days before the course start date. This will incur no charge.

If you can no longer attend the booked course and would like to transfer to the same course on a different date, there is an admin fee applicable of £25.

The transfer can only be processed / approved if there is space available on the new date requested.

You may only transfer your booking once.

Workshop Courses Refund Policy

If you cancel your booking before the course we will refund you 90% of the fee, unless:

  • You cancel between 15 and 28 days before the course, in which case we refund you 50% of the fee,
  • You cancel within 14 days of the course, in which case we do not give a refund.

Virtual Courses Terms

Courses are booked on a first come first serve basis. Payment must be made in full to secure you place on this course.

Virtual Course Transfer Policy

If you can no longer attend a course date, you can nominate another person to attend the same course date in your place. This can be done up until 14 days before the course start date. This will incur no charge.

If you can no longer attend the booked course and would like to transfer to the same course on a different date, there is an admin fee applicable of £25 and the transfer is at the descrection of Carters Entertainment Limited and can only be processed / approved if there is space available on the new date requested.

You may only transfer your booking once.

Virtual Course Cancellation and Refund Policy

To cancel a course booking, you must inform us by emailing [email protected]

Cancellations received within 14 days of booking your place on the course will receive a full refund.

Cancellations received after the 14-day cancellation period will receive a 90% refund unless:

  • You cancel between 15 and 28 days before the course, in which case we refund you 50% of the fee,
  • You cancel within 14 days of the course, in which case we do not give a refund.

Product Postage & Delivery Information

All information regarding postage, delivery and returns can be found here